enbet Privacy Policy
— How We Protect Your Personal Data

01 Who We Are

enbet operates the online casino and sports betting platform accessible at enbet.onl. For the purposes of this Privacy Policy, enbet is the data controller responsible for the personal information collected from players registered on the platform. enbet is internationally licensed and operates in compliance with the data protection standards required by its licensing jurisdiction.

This Privacy Policy applies to all personal data collected through the enbet website, any associated mobile-optimised interface, and all communications between enbet and its registered users — including support interactions, KYC processes, and marketing correspondence.

02 Data We Collect

enbet collects personal data in the following categories, depending on how you interact with the platform:

Registration & Account Data

• Full name as it appears on your government-issued identity document (CNIC, passport, or driving licence).
• Date of birth — required to verify that you meet the minimum age requirement of 21 years.
• Mobile phone number and/or email address used to create your enbet account.
• Residential address in Pakistan.
• Username and encrypted account password.

Identity Verification (KYC) Data

• Copies of government-issued identity documents (CNIC, passport, or driving licence).
• Proof of address documentation (utility bill, bank statement, or government correspondence).
• Selfie or liveness check images where required by enbet's KYC process.

Financial & Transaction Data

• PKR deposit and withdrawal transaction records, including amounts, timestamps, and payment method references.
• JazzCash account numbers, EasyPaisa wallet references, bank account details, and other payment method identifiers — collected only in tokenised or reference form where possible.
• Bonus redemption history and wagering records.

Usage & Technical Data

• IP address and approximate geographic location at the time of login.
• Device type, operating system, browser type, and screen resolution.
• Pages visited, time spent on pages, game sessions accessed, and betting activity logs.
• Session timestamps and login history.

Communications Data

• Records of support chat conversations, email correspondence, and complaint submissions.
• Responsible gaming tool activation records (deposit limits set, self-exclusion requests).

03 How We Use Your Data

enbet uses the personal data it collects for the following defined purposes:

• Account creation and management: To register your enbet account, verify your identity, maintain your player profile, and enable access to the platform.
• Service delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other products available on enbet.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and other supported payment channels.
• KYC and age verification: To confirm that you are at least 21 years of age and to verify your identity in accordance with applicable anti-money laundering (AML) standards.
• Regulatory compliance: To meet obligations imposed by enbet's gaming licence, including record-keeping, AML monitoring, and reporting to licensing authorities where required.
• Fraud prevention and security: To detect, prevent, and investigate fraudulent activity, account abuse, and unauthorised access attempts.
• Customer support: To respond to your queries, handle complaints, and manage responsible gaming requests.
• Platform improvement: To analyse usage patterns in aggregate form and improve the enbet platform, game selection, and user experience.
• Marketing communications: To send promotional offers and bonuses to players who have opted in to receive such communications. Marketing data is never shared with external advertisers.

04 Legal Basis for Processing

enbet processes personal data on the following legal grounds, consistent with internationally recognised data protection principles:

• Contract performance: Processing necessary to create and maintain your account, deliver platform services, and process financial transactions constitutes fulfilment of the agreement between you and enbet.
• Legal obligation: KYC verification, AML record-keeping, and regulatory reporting are required by the laws and regulations applicable to enbet's gaming licence.
• Legitimate interests: Fraud prevention, platform security, and aggregate usage analytics are processed on the basis of enbet's legitimate interest in operating a secure and compliant platform, provided those interests are not overridden by your privacy rights.
• Consent: Marketing communications and non-essential cookies are processed only where you have given explicit, informed consent. You may withdraw consent at any time without affecting your account status.

05 Data Sharing & Third Parties

enbet does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. enbet shares personal data only in the following limited circumstances:

• Payment processors: Personal and financial data is shared with JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and other payment service providers to process your PKR transactions. These processors are contractually bound to use your data only for payment processing.
• Identity verification providers: KYC documentation may be shared with regulated third-party identity verification and AML screening services. These providers operate under strict data processing agreements.
• Game software providers: Your game session data (bets placed, game results) is shared with the licensed software studios whose games appear on enbet, to the extent necessary for game function and integrity.
• Regulatory and law enforcement authorities: enbet will disclose personal data to licensing regulators, financial intelligence units, or law enforcement agencies where required to do so by applicable law or a valid legal order.
• Professional advisers: Lawyers, auditors, and insurers may access personal data in the course of providing professional services to enbet, subject to confidentiality obligations.

06 International Data Transfers

enbet's platform infrastructure and some of its third-party service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred to countries that may not offer the same level of data protection as your home jurisdiction, enbet ensures that appropriate safeguards are in place, including:

• Standard contractual clauses that bind the recipient to GDPR-equivalent data protection standards.
• Transfers only to jurisdictions recognised as providing an adequate level of data protection by internationally accepted standards.
• Transfers to entities certified under recognised data protection frameworks where applicable.

If you would like more information about the specific safeguards applied to your data in any particular transfer, please contact enbet's support team.

07 Data Retention

enbet retains personal data for defined periods based on the purpose for which it was collected and applicable legal obligations:

• Account and KYC data: Retained for the lifetime of the account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for two (2) years from the date of the last interaction, unless the communication relates to an ongoing dispute.
• Marketing preferences and consent records: Retained until you withdraw consent or for two (2) years of inactivity, whichever is earlier.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

When data is no longer required for its original purpose and no legal obligation requires its continued retention, enbet will securely delete or anonymise it.

08 Security Measures

enbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include:

• Industry-standard SSL/TLS encryption for all data in transit between your device and enbet's servers.
• Encryption at rest for sensitive data stored in enbet's databases, including identity documents and financial records.
• Access controls limiting internal access to personal data to employees whose role requires it, enforced through role-based access management.
• Multi-factor authentication for internal systems that access personal data.
• Regular security audits and penetration testing conducted by qualified third-party security professionals.
• Incident response procedures — in the event of a personal data breach that poses a risk to your rights, enbet will notify affected players without undue delay.

While enbet takes all reasonable steps to protect your data, no transmission over the internet can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your enbet login credentials.

09 Cookies & Tracking Technologies

enbet uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences. The types of cookies enbet uses are:

• Essential cookies: Required for core platform functionality — session management, login persistence, and security. These cannot be disabled without preventing you from using the platform.
• Functional cookies: Store your preferences such as language selection and display settings to provide a more consistent experience.
• Analytics cookies: Used to understand how players interact with the platform in aggregate. This data is anonymised and is not linked to individual user profiles. Analytics cookies are only placed with your consent.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality. enbet does not use third-party advertising or retargeting cookies.

10 Your Rights

As an enbet account holder, you hold the following rights over your personal data. To exercise any of these rights, contact [email protected]. enbet will respond within 30 days.

11 Children's Privacy

enbet's services are strictly for persons aged 21 years and above. enbet does not knowingly collect personal data from any person under the age of 21. If enbet becomes aware that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be closed. If you believe an underage person has registered an account on enbet, please notify the support team immediately at [email protected].

12 Marketing Communications

enbet may send promotional communications — including bonus offers, game announcements, and loyalty programme updates — to players who have opted in to receive such communications during registration or through their account settings.

• Marketing communications are sent via email or SMS to the contact details registered on your enbet account.
• You may opt out of marketing communications at any time by contacting [email protected] or by updating your communication preferences in your account settings. Opt-out requests are processed within 10 business days.
• Opting out of marketing communications does not affect your ability to use the enbet platform or receive transactional communications related to your account (such as deposit confirmations and withdrawal notifications).
• enbet does not share your contact details with third-party marketers. All promotional communications you receive will come directly from enbet.
• Players who have self-excluded under enbet's Responsible Gaming tools are automatically removed from all marketing lists immediately upon self-exclusion taking effect.

13 Changes to This Privacy Policy

enbet reserves the right to update this Privacy Policy at any time to reflect changes in the law, our data practices, or the services we provide. Material changes will be communicated to registered players via the email address on their account at least seven (7) days before the change takes effect. The "Last updated" date at the top of this policy will be revised whenever changes are made. Continued use of the enbet platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. It is your responsibility to check this page periodically for changes.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or wish to lodge a complaint about how enbet has handled your personal data, please contact us:

enbet will investigate all complaints relating to the handling of personal data and endeavours to resolve them promptly. If you are not satisfied with enbet's response to your complaint, you may refer the matter to the data protection supervisory authority relevant to enbet's licensing jurisdiction.

For questions about the Terms & Conditions governing your use of the platform, please refer to that document or contact support directly.